Dawid Męciński
IT Support & Infrastructure Engineer
Professional Profile
IT Support and Operations Engineer with 7+ years of experience in enterprise environments,
delivering technical support, troubleshooting, and large-scale deployments across multiple
organisations including Ricoh and Fujitsu clients.
Strong background in incident management, end-user support, and operational stability within
ITIL-driven environments. Proven ability to take ownership of projects, collaborate with
cross-functional teams, and deliver reliable outcomes in production settings.
Actively developing skills in infrastructure and cloud engineering, with hands-on experience
in virtualization, networking, Linux systems, reverse proxy configuration, and self-hosted
infrastructure management through a personal lab environment.
Core Skills
Infrastructure & Cloud
- Azure fundamentals
- Virtualization (Proxmox)
- DNS / DHCP / networking
- Infrastructure troubleshooting
Systems & Platforms
- Windows enterprise support
- Linux administration
- Active Directory / Azure AD
- Containers & service hosting
Operations & Support
- ServiceNow
- ITIL processes
- Incident management
- Root cause analysis
Soft Skills
- Project ownership
- Team collaboration
- Knowledge sharing
- Problem-solving mindset
Professional Experience
Ricoh – Local Support Agent (L1/L2)
2022 – Present | United Kingdom
- Provide 1st and 2nd line support across enterprise environments
- Troubleshoot hardware, OS, and connectivity issues
- Support Active Directory and Azure AD operations
- Act as escalation point for complex incidents
- Contribute to service stability and continuous improvement
Fujitsu – Technical Support / Deployment Engineer
2017 – 2022
- Worked across enterprise client environments
- Supported large-scale deployments and migrations
- Provided support for Whitbread, Argos, Specsavers and Halfords
- Delivered deskside support and deployment coordination
- Led rollout activities and incident tracking improvements
Northamptonshire Police – Systems Administration (Secondment)
Earlier Experience
- Supported server room environments
- Performed infrastructure maintenance and cabling
- Built MS Access operational tracking database
Projects & Technical Experience
Home Lab Infrastructure (Proxmox Platform)
- Designed and maintained virtualized infrastructure
- Managed Linux VMs and containers
- Configured reverse proxy using Traefik
- Implemented DNS filtering with Pi-hole
- Managed networking, backups, and service routing
Certifications & Training
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft M365 Fundamentals (MS-900)
- Ongoing self-study in cloud infrastructure and automation
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